Refund & Return Policy

Return Eligibility

A return request may be considered where the product received is damaged, defective, materially different from the product ordered, or where there is a missing item in the delivered order.

To help us process your request, please contact us within 7 days of delivery with your order number and clear photographs or video showing the issue.

Damaged or Defective Product

If your Wheeltechpro™ product arrives damaged or appears to have a manufacturing defect, please contact us before using or disposing of the product.

Please provide photographs or a short video showing the product, packaging, shipping label, and the reported issue where possible.

After reviewing the request, we may offer an appropriate resolution, which may include replacement, return, refund, or another remedy where applicable.

Wrong or Missing Product

If you receive a product different from what you ordered, or if an item included in your order is missing, please contact us as soon as possible.

Our team will review the order and delivery details and, where the issue is verified, arrange an appropriate replacement, return, refund, or other applicable remedy.

Non-Returnable Situations

A return may not be accepted where the product has been used, opened, altered, damaged after delivery, or otherwise handled in a manner that makes it unsuitable for resale, except where the issue relates to a defect, damage in transit, incorrect product, or another matter for which a remedy is required under applicable law.

• Product damaged due to misuse or improper handling
• Product modified or tampered with after delivery
• Return requests made outside the applicable return period, subject to applicable law
• Claims without sufficient information to verify the reported issue

How to Request a Return

To request a return, replacement, or refund, please contact our customer support team using the details provided below.

Return Shipping

Where a return is approved because the product was received damaged, defective, incorrect, or otherwise requires a remedy attributable to us, return shipping arrangements will be communicated to the customer.

For other return requests, any applicable return shipping cost will be communicated before the return is processed.

Refund Policy

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase, subject to the payment method and applicable payment-provider procedures.

The time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may be possible before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return or refund process may apply.

Any cancellation or refund will remain subject to applicable law and the circumstances of the order.

Buy 1 Get 1 Free Offers

Where an order is purchased under a promotional Buy 1 Get 1 Free offer, the promotion is treated as part of the same order.

If a return or refund is approved for a promotional order, the treatment of the promotional/free item will be determined as part of the applicable return or refund resolution.

Customers should not separately dispose of, transfer, or materially alter promotional items if they intend to request a return or refund.

Product Usage & Safety

Customers should use Wheeltechpro™ only according to the product instructions and intended use.

Damage caused by misuse, improper application, unauthorized modification, or failure to follow product instructions may affect eligibility for a return or refund, subject to applicable consumer protection laws.

Customer Grievance & Support

If you have a complaint, concern, or unresolved issue relating to your order, product, return, or refund, please contact us using the information below.

We will review the complaint and work toward an appropriate resolution in accordance with our policies and applicable law.

Policy Updates

Wheeltechpro™ and V Space Designer may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, or applicable legal requirements.

The latest version will be published on this page. Customers are encouraged to review this page periodically.